We value your feedbacks and we have a very hustle free return policy
Returns, Refunds, Cancellations and Exchanges
- Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
- Please raise a request here with order and contact details – https://punhnutrition.com/contact-us
- The product should be in its original condition. The product jar should be unopened, and unused.
- Please make sure to return the original invoice, box and labels received with the product.
- Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you
- In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges in the same mode of payment used to make the purchase
- After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (Original Box, labels, invoice ) missing.
- The return/ replacement request is generated after 7 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. Once the quality control team approves the request, a return is initiated. We will deliver you the replacement product within 14 working days after your request for replacement of product is approved by us.
Can I cancel my order?
Orders can be only cancelled till the status is “Ready to Ship”.
If ‘Cancel Order’ link is disabled, You can reach us at firstname.lastname@example.org and we will help you with cancellation.
**Nutri Quest Private Limited reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 14 working days after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.
Customer Service Desk:
Phone Number: +91 8608607705. Monday-Friday (From 9:00 Am to 6:00pm)